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Medical records

Never wait on medical records again

Median 14 days to records complete. Finch chases every provider, mines every incoming record for new referrals, and builds the chronology, bill summary, and gap analysis so the file is demand-ready the moment treatment ends.

Book a free consultationText our CEO, Viraj
Our process

Every request tracked, every provider found.

Requests go out within days of intake, follow-ups run on a set cadence, and every incoming record gets mined for new treating providers. Nothing sits in a queue and no provider gets forgotten — the file moves forward every week.

14 days
Median time to records complete
80%
Of records back inside 30 days
Included
No per-request fee
Your team

Operators who chase providers so you don’t.

Our records team spends every day inside provider portals, on the phone with clinic billing offices, and coordinating with imaging centers. They know which providers stall, which fax numbers actually work, and how to escalate before a record goes cold.

Scott Elliott — Records Lead
Scott Elliott
Records Lead
The tech behind it

AI-built chronology, human-reviewed.

Records land, our system parses them into a structured chronology and bill summary, and our team reviews every entry before it hits your CMS. Gaps in treatment, missing providers, and billing anomalies get flagged the moment they surface so nothing waits until demand prep.

Our playbook

Intake to settlement, handled.

We’re not handing your team software to learn. We pair our US-based paralegals and case managers with your clients to move every case toward settlement.

Sign every viable lead, even after hours, on holidays, and on weekends. With 24/7 live, bilingual intake, every caller talks to a real person, gets qualified on the spot, and has a retainer in hand before they hang up. Our daily chase protocol keeps following up until they sign or tell us no.

99.8%
Answer rate
93%
Wanted-lead conversion
Daily
Chase protocol
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One operator owns each client from sign-up through treatment. They know the providers, the appointments, and the records you’re waiting on, and they check in every two weeks so nothing stalls. The moment care wraps, the records are already on their way.

94 days
Median time to demand
90+%
Minimum policy limits tendered
Biweekly
Client touchpoints
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Every provider requested, chased, and received without a per-record surcharge. We run a records desk in parallel with treatment, tracking status, flagging gaps, and assembling the full package in-house so the demand can go out the day care wraps.

14 days
Avg. time to records
80%
Received within 30 days
No fee
Per record. All included
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Because we talk to your client every couple of weeks during treatment, the demand tells their whole story, not just what’s in the file. Full records and bills, a complete medical chronology, and a narrative reviewed by health professionals and the case manager who worked the case. Carriers get something they can’t easily pick apart.

48 hours
Records to demand
94%
First-pass complete
78%
Offer within 30 days
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We handle the settlement from first offer to signed release, pushing every counteroffer and negotiating the liens down so more of the money ends up with your client instead of the providers.

7 days
Avg. provider resolution
43%
Avg. lien reduction
2.5×
On medical specials
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When a case files, we go with it, drafting the complaint, building the full medical chronology, and turning written discovery around fast so your attorneys spend their time on strategy and depositions, not paperwork.

48 hours
Draft turnaround
Full
Filing → discovery coverage
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FAQ

Medical records, answered

Median retrieval is 14 days, with the large majority of records in within 30 days. We chase every provider — hospitals, PCPs, urgent-care visits — and follow up relentlessly until the file is complete.
Structured follow-ups on a set cadence — phone, portal, and mailed requests — with escalation to subpoena when a provider won't respond. We track every request and never let one sit.
As records come back, we mine them for referrals, imaging, and specialist visits that surface additional treating providers. We open new requests immediately so the chronology doesn't have gaps.
Yes. Every file gets a structured chronology, a bill/ledger summary, and gaps flagged for the attorney. When the demand goes out, the records package is ready to go with it.
Records retrieval is included in Finch's pre-litigation service. No per-request fee, no line item — just part of running the file to demand-ready.
Most firms consolidate onto Finch and drop the standalone vendor. If you have a workflow you'd rather keep, we can complement it and handle the long-tail chasing.
You made it this far

We’d be stoked to talk

Our team is available whenever you are. One free consultation shows what Finch can unlock for your firm.

Book a free consultationText our CEO, Viraj